Frequently asked questions
How long does shipping take?
Orders are process within 1-3 business days. Once shipped, delivery typically takes 3-7 business days depending on your location.
Do you offer local pickup?
Yes! Local pickup is available for customers in the RDU area. Pickup details will be provided after your order is confirmed.
How many bundles do I need?
12”-16” : 2-3 bundles , 18”-24” : 3 bundles , 26”and longer : 4 bundles for fuller look
Can the hair be colored?
Yes! Our virgin hair can be colored, bleached and styled.
How long does the hair last?
With proper care and maintenance, our virgin hair can last 1 year or longer.
What is your return policy?
Due to the nature of our products, all sales are final. Returns or exchanges are not accepted once the hair has been opened, worn, altered or removed from its original packaging. If there is an issue with you order, please contact us within 48 hours of delivery.
How do I care for my hair?
- always detangle hair from ends to roots using a wide tooth comb.
- wash hair with sulfate-free shampoo and moisturizing conditioner
- let hair air dry for best results or use low heat
- avoid heavy oils that can weigh hair down
- wrap hair with a satin scarf or bonnet at night
- use mousse or light styling products for curl styles
- with proper care bundles can last 2+ years